At jinjinjin, your privacy is our priority. This policy clearly explains how we collect, use, store and protect your personal information — in plain language, not confusing legal jargon.
We don't just say it — these are the concrete steps we take to keep your data safe at all times.
All data transmitted between your device and jinjinjin servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia. Your information cannot be intercepted or read by unauthorised parties.
Jinjinjin has never and will never sell, rent, or distribute your personal information to any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you — it is not our commodity.
We clearly explain every type of data we collect, why it is needed, and how long it is retained. There is no hidden data collection or use of information beyond the scope stated in this policy.
As a jinjinjin member, you have the right to access, correct, download, or request deletion of your personal data at any time. This can be done directly through your account panel or by contacting our support team.
The jinjinjin Privacy Policy is built to internationally recognised data protection standards. Our platform is regularly audited by independent bodies to ensure our data management practices consistently meet or exceed current standards.
Jinjinjin uses cookies to enhance your user experience, not to monitor your activity outside the platform. You can manage your cookie settings through your browser at any time, though this may affect certain platform functions.
Welcome to the jinjinjin Privacy Policy. This document is written with the intention of providing you — as a member or prospective member of our platform — with complete clarity on how we handle your personal information responsibly and transparently.
Jinjinjin is an online entertainment platform operating under a recognised licence and adhering to strict data protection standards. We understand that your trust is our most valuable asset, and we do not take this responsibility lightly.
This Privacy Policy applies to all information collected through the jinjinjin.vu website, the jinjinjin mobile app, email communications and any other interactions you have with our platform. It should be read together with Terms and Conditions us for a full overview of your rights and responsibilities.
By registering an account or using the jinjinjin platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us for further enquiries.
Jinjinjin collects various types of information depending on your interactions with our platform. Below are the categories of data we collect and their primary purposes:
When you register an account, complete your profile or contact our support team, you provide:
When you use our platform, our systems automatically record:
| Data Type | Example | Purpose |
|---|---|---|
| Technical Data | IP address, browser type, operating system | Security & fraud detection |
| Usage Data | Games played, session duration, login frequency | Product improvement & user experience |
| Transaction Data | Total deposits, withdrawals, transaction date and time | Financial records & AML compliance |
| Location Data | General location based on IP (country/state) | Territorial law compliance |
| Communications Data | Support chat logs, inbound/outbound emails | Service quality & complaints records |
In certain cases, we may receive information about you from trusted third parties such as identity verification service providers, financial institutions for payment verification, or fraud prevention service providers. All such data is used solely for security and legal compliance purposes.
Jinjinjin uses collected personal data for legitimate, necessary, and service-related purposes. We do not use your data beyond the scope outlined below:
Jinjinjin does not sell, rent, or trade your personal information. However, there are limited situations where we need to share your data with certain parties for legitimate operational purposes:
We share necessary data with third-party service providers that support our platform operations, including payment service providers (FPX, DuitNow, Touch 'n Go, GrabPay), gaming technology providers, customer support platforms, and identity verification services. All providers are bound by strict confidentiality agreements and may only use your data for purposes we specify.
Jinjinjin may be required to disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when mandated by law, court order, or valid legal process. This includes disclosures related to investigations involving money laundering, fraud, or other criminal activity.
If jinjinjin undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that process. You will be notified via email and/or a prominent notice on our platform before any such transfer occurs and before your information becomes subject to a different privacy policy.
Outside of the situations described above, jinjinjin will not share your personal information with any party without first obtaining your explicit consent.
The security of your data is jinjinjin's highest technical and operational priority. We implement multiple layers of protection to ensure your information remains safe at all times:
While we take all reasonable precautions, no system in the world can be guaranteed 100% secure. In the event of a data breach affecting your information, we are committed to notifying you within the timeframe required by law and taking immediate remedial action.
Jinjinjin uses cookies and similar tracking technologies to improve platform functionality and the user experience. The following are the types of cookies we use:
You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the jinjinjin platform.
As a jinjinjin platform user, you have the following rights regarding your personal information. We are committed to handling every request seriously and within a reasonable timeframe:
To exercise any of the above rights, contact our privacy team via email [email protected] or via 24/7 Live Chat on our platform. We will process your request within 30 business days.
Jinjinjin retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by law. The following are our data retention guidelines:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account information | For as long as the account is active | Ongoing service management |
| Financial transaction records | 7 years after transaction | AML & tax legal obligations |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years | Service records & complaint resolution |
| Technical data & system logs | 12 months | Security & fraud detection |
| Marketing data (with consent) | Until consent is withdrawn | Relevant promotional communications |
Once the retention period has expired, your personal data will be securely deleted or anonymised using procedures that ensure no recovery is possible.
Jinjinjin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All changes take effect immediately upon publication of the latest version on this page.
For material or significant changes, we will:
We encourage you to review this page periodically. Your continued use of the jinjinjin platform after any changes take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, do not hesitate to reach out to us. The jinjinjin privacy team is here to help:
We are committed to handling every inquiry seriously, professionally, and within a reasonable timeframe. Your satisfaction and trust are our top priorities.
With industry-standard privacy protection in place, you can enjoy all jinjinjin games and promotions with complete peace of mind. Join over 500,000 Malaysia members who trust jinjinjin today.